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Complete Call
Center Solutions
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Account Activation,
Verification
and Turn-Down |
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Account and Billing
Queries and Transactions |
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Affinity Programs |
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Appointment Setting |
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Billing Inquiries |
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Continuity Programs |
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Cross-Sell |
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Customer Acquisition
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Customer Relationship
Management (CRM) |
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Customer Retention |
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Customer Satisfaction
Programs |
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Customer Surveys |
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Customized Sales |
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Database Enhancement
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Database Scrubbing |
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Dealer Location |
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Direct Outbound Sales
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Full Account Management
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General Help Desk
Inquiries |
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Inbound Customer Care
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Lead Generation |
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Lead Generation and Lead
Capture |
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Market Research |
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Memberships/Subscriptions
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On-Target Product Sourcing
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Order Status |
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Order Taking |
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Order Verification |
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Orders |
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Partnership Programs
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Product Information
Requests |
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Provisioning |
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Rebate Programs |
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Soft Collections |
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Surveys |
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Technical and Product
Support |
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Third Party Verification
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Transfer of Calls from IVR
System to an Agent |
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Up-Sell |
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Verification,
Notification, Registration |
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Welcome Calls |
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Win-Back Programs |
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Call Center
Telephony Technology and Features
IST offers ADVANCED TECHNOLOGY Telephone Dialing Solutions.
Our VOIP technology allows any sized business, on any sized budget,
to build or expand a contact center with sophisticated functionality
– with just PCs and a broadband connection. This award Winning VoIP
platform allows crystal-clear voice quality and nearly every
advanced feature found in much, much more expensive products –
without any hardware, software, or traditional phone lines. And for
those enterprises with advanced CRM needs, it comes ready-to-run
with certified plug-and-play integration to several standardized
tools and applications.
Telephony Features
Predictive Dialer
If your employees are still manually dialing their telephones to
contact customers, you're not driving maximum revenues per agent.
Predictive Dialers have been used in world-class businesses for
years to increase sales, live contacts, or collections – anywhere
from 150% to 300%.
Predictive Dialing is a method of outbound calling that dials
without the call center agent on the line. The dialer dials the
phone, listens for when a live person is detected, automatically
transfers the call to the next available agent. The dialer places
many calls simultaneously, verifying each number for a live person's
voice or for another call disposition. If the call is busy, no
answer, not working, etc., the dialer either discards or reschedules
the call, then dials another number. The dialer is predictive
because it anticipates when the next agent will become available,
and when the next live person's voice will be detected.
Call Recording
Whether your call center needs to Record customer calls, conduct
Conferencing and Third Party Verifications (TPV), or Monitor and
Report on agent activity, ISTs hosted On-Demand solutions offer a
reliable and secure way to add these capabilities to any business,
on any budget.
Because our solution is a next-generation virtual On-Demand service,
it does not require any technical expertise to use and administer.
Interactive Voice Response
IST allows any business, on any budget, to build a sophisticated and
easily customizable IVR (Interactive Voice Response) solution to
offer your customers better service while reducing operational
costs. Call Center Staff Leasing can help you quickly, reliably, and
securely build automated phone menu speech solutions.
ISTs hosted on-demand VoIP platform allows any business, on any
budget, to deploy a world-class call routing and agent monitoring
solution – for literally fraction of the traditional cost and set-up
time. And while incredibly feature-rich, our VoIP Platform is
extremely easy to set-up and use – for both administrators and
agents. All with advanced encryption security for your data and
fallback redundancy to ensure maximum availability of your mission
critical system.
ISTs hosted On-Demand VoIP platform allows any business, on any
budget, to deploy a world-class call routing and agent monitoring
solution – for literally fraction of the traditional cost and set-up
time. And while incredibly feature-rich, our VOIP Platforms is
extremely easy to set-up and use – for both administrators and
agents. All with advanced encryption security for your data and
fallback redundancy to ensure maximum availability of your mission
critical system.
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